Pokémon Go is still one of the most popular games in the world, but it, like every software, has bugs. It's lot more stable now than it was years ago, although Pokémon Go doesn't always operate for a number of reasons.
To assist you, we've compiled a list of typical Pokémon Go difficulties and solutions. Here's what to do if Pokémon Go doesn't function.
Pokémon Go has been found to freeze in a few instances. It might occur as early as the loading screen when the app is initially launched. It might also happen while playing the game, such as just after capturing a Pokémon.
There are no error messages or warnings, and Pokémon Go just stops operating.
The sole option in either situation is to exit and restart the game. This procedure is usually fast and straightforward. The methods may differ somewhat depending on the OS on your phone, but you should not lose any game progress in most cases.
How to Restart Pokémon Go and Repair It
- Swipe up and hold your finger on the screen, or tap the square symbol on the bottom right of the screen.
- Swipe up on the Pokémon Go app to remove it.
- Re-open Pokémon Go from your home screen.
Updating Pokémon Go to the most recent version
If Pokémon Go constantly crashes or freezes, make sure you're using the most recent version of the app. Newer versions may include remedies for the issues you're experiencing.
To upgrade Pokémon Go to the newest version, follow the procedures below.
How to Keep Pokémon Go Up to Date
- Navigate to the Google Play Store.
- Tap the hamburger symbol in the upper left to open the menu.
- Select My apps & games.
- If Pokémon Go is available, tap Update.
- Install Pokémon Go again.
- If you have the most recent version and Pokémon Go is still not functioning, it's likely that there was an error when you loaded it. This might cause the app to not launch at all or to stall throughout the loading screen.
In some circumstances, reinstalling Pokémon Go is your best choice. Don't worry, your account and progress will not be lost as long as they are linked to your Google (or Apple) account. Here's what you should do.
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Reinstalling Pokémon Go
- Hold down on the Pokémon Go symbol.
- Drag the icon to the Uninstall icon or tap Uninstall.
- After that, go to the Google Play Store and reinstall the game.
- In Pokémon Go, there is no GPS signal.
- You may be able to start Pokémon Go properly, but you will be unable to do anything in the game because of the dreaded GPS Signal Not Found notification. You may still be able to play the game, but spinning Pokéstops and interacting with gyms may cause frequent problems.
While it is possible that your smartphone is unable to connect to GPS owing to network difficulties, if the problem continues, it may be an issue with app permissions. For the game to function correctly, the location permission must be enabled.
How to Enable Pokémon Go's Location Settings
- Navigate to Settings.
- Select Apps & Notifications.
- Locate and choose Pokémon Go.
- Select Permissions.
- Toggle the Location setting.
There are no Pokemon around.
It's all about capturing Pokémon in Pokémon Go, but if there aren't any nearby, it can be a fairly dull experience. Normally, going in any direction for a few minutes would expose additional Pokémon, but there are instances when no Pokémon are nearby.
This is usually related to your location. If you are in a rural region you should anticipate wild Pokémon to be few and far between. Pokémon spawn significantly more often in densely populated metropolitan areas, so keep that in mind as you strive to complete your Pokédex.
If you reside in an urban location and there are no Pokémon spawning nearby, the server may be down.
Check to see if Pokémon Go is offline.
If you are unable to log in or are experiencing a number of difficulties that do not seem to be tied to your device, the Pokémon Go service as a whole may be down.
The simplest way to verify the status of Pokémon Go is to use Down Detector. If there is a worldwide or regional concern, it will be reported here.
If Pokémon Go isn't operating due to an offline server, there's not much you can do except wait.
Examine the known problem database.
If you're having trouble with anything in Pokémon Go, you're not alone. It might be a known problem with the game that Niantic is attempting to resolve.
On the Niantic Support website, you may discover a list of known difficulties. Each issue's current status will be shown, either Resolved or Investigating.
For the most recent updates, open any of the known problems. They may even provide a temporary repair to get your Pokémon Go back up and running.
Pokémon Go servers are significantly more dependable than they were when the game first released in 2015.
Waves of new players wreaked havoc on the online-only game back then, causing server unavailability and instability that resulted in error messages and crashes.
Things are lot better now, although like with any online-only game, unanticipated wobbles may occur in Pokémon Go.
There are a few methods to see whether Pokémon Go is down, including checking the server status on a few third-party websites. We also have some advice on how to deal with crashes and issues that you may encounter at other times, such as the failed to login issue.
How to check Pokémon Go server status and if a server is down in UK, Europe, US and more
To begin, you can typically tell when servers are down by an explicit statement along the lines of ‘we are trying to address the problem,' paired with a particular piece of charming Pokémon Go art work. If you see this, you'll probably have to come back later to play.
However, it is not always evident, and there are various techniques to determine if servers in your location are genuinely unavailable or temperamental:
- MMO Server Status shows the status and ping (connection rate) for individual countries across Europe, the US and beyond.
- A status website from user Jooas displays at a glance the status of both the game and Pokémon Trainer Club log-ins right now, in the past hour and the past day.
- Crowd-sourced website from cmmcd uses people's responses to determine whether the server is experiencing major issues.
- Want to drop a Lure? This website tells you whether it's wise to right now based on current server stability.
- Another source is the official Pokémon Go Twitter account, which will report on any significant outages.
How to handle unsuccessful logins, various problem messages, unreliable servers, and Pokémon Go that is unresponsive
You may possibly get more error warnings. When attempting to log in, you may be informed that you have ‘Failed to download game data from the server' or ‘Failed to log in.'
This most likely implies that, although the server isn't entirely down, it is presently busy, so press the Retry button and try again. If the problem continues, try again in 5 to 10 minutes.
If you see this, the server is still operational – it is simply busy.
Meanwhile, you may be logged in yet still have issues. A red band at the top of the screen may show with messages such as ‘GPS signal not detected,' ‘Internet connection not discovered,' and ‘Error.' These indicate that the problem is client-side – that your phone is creating a problem – and that it's worth testing the strength of your phone's connection and switching location to see if that addresses the problem. Turning on Wifi to gain a better idea of your position may also be good for GPS signal.
Otherwise, server troubles may have an influence in these circumstances as well, and waiting a second typically helps to resolve these issues. This is most certainly the case with blank or unresponsive PokéStops, indicating that no data is being retrieved from the server.
It's also worth noting that, while connecting to Wifi can provide a stronger signal when playing, if you're walking past shops, pubs, and other places you have access to, the constant logging in and out of different hotspots may cause some confusion for the app, so if you're on the move, it may be worth relying on phone data only.
What should you do if Pokémon Go crashes when you're capturing Pokémon?
When you toss a Pokéball at a monster, the app often freezes. The app may stop responding between the time the Pokémon enters the ball, the ball shakes, and the time the ‘Gotcha' message displays, even while the loading symbol rotates in the corner and certain on-screen images continue to move.
Check your diary once the program crashes to determine whether you really captured the beast.
Wait a few seconds to check whether the app responds. If the software does not advance to the ‘Gotcha!' sentence, it has most likely frozen or crashed.
However, everything is not lost. Check your diary (touch the Trainer symbol in the lower level corner, then bottom right menu icon) to view a summary of recent activities, from PokéStop interactions to Pokémon caught, if you quit and reload the game (make sure it's fully closed, not simply minimized).
You may check here to verify whether the creature you just caught is yours or not; in our experience, there's roughly a 50/50 chance it picks up on the capture after a crash, so it's worth a look to see if it made it!
PokeCoins and premium products in Pokemon Go do not show in my account.
If you're experiencing difficulties viewing PokeCoins or premium products in your account, please try the following steps:
Sign out of Pokemon Go and then back in. Open Pokemon Go, go to the Main Menu, then Settings, and finally “Sign out.”
If it doesn't work, try turning off and restarting your device.
You will see the error message “You already possess this item” (Android only)
You may encounter the “You already own this item” error notice if your device loses internet access when buying PokeCoins from the store. To remedy this problem, please turn off and restart your device.
My current location is wrong, unavailable, or experiencing jitters/drifts.
Niantic is continually improving GPS accuracy and stability. In general, GPS accuracy is heavily influenced by the device you're using as well as the strength of your signal/connection. Please consider the following options to optimize the location of your device:
- Location permissions are enabled in Pokémon Go.
- Internet access is available (3G, 4G, Wi-Fi)
- GPS/device location is enabled.
- Location/GPS is set to high precision.
- We hope that our tutorial has assisted you in resolving your Pokemon Go troubles and that you are now enjoying the game and capturing pokemons. If you run into any additional problems, please contact us and we will assist you in resolving them. Now go capture ‘em all.
Pokémon Go Plus doesn't work
If you have a Pokémon Go Plus wearable that is already attached to another device, it may be difficult to get it to operate on your new smartphone.
To resolve this, unpair the Pokémon Go Plus from the existing device. To accomplish so, tap the Pokémon Go Plus's function button until a blue light flashes. Wait for the Pokémon Go Plus's light to stop flashing, then press and hold the function button for five seconds. The light should now be completely blue. Release the button, then press and hold the function button for another 5 sections while the light remains blue. The Pokémon Go Plus will now vibrate to indicate that it has been disconnected from the smartphone.
My phone does not support Pokémon Go.
Pokémon Go is compatible with a broad variety of Android and iPhone smartphones, however it may not operate on older devices.
If you have an iPhone, you must have an iPhone 5 or later with iOS 8 or later installed.
To play Pokémon Go on an Android smartphone, you must have Android 4.4 KitKat or above installed, as well as a display resolution of 1280 x 720 or higher.
If your device does not meet the minimal requirements, you will be unable to play Pokémon Go. If you want to play it, you'll need to get a new phone.
Pokémon Go runs slowly and often crashes.
If Pokémon Go continues to crash as you play it, or if it runs slowly and sluggish, check sure you have the most recent version of the program loaded.
On both iPhone and Android devices, visit the app store from whence you got it, search for Pokémon Go, and if an update is available, you should see a ‘Update' button.
Keeping Pokémon Go up to date means you'll avoid frustrating bugs and crashes while the app's creators work to enhance the game.
A new update (version 1.0.3) improves load times and transfer rates, making Pokémon Go more quicker. It has also solved a lot of bugs and crashes, so if you're experiencing issues, make sure you first update Pokémon Go.
I see the error notice “you already possess this item.”
If you are in the process of purchasing PokéCoins and Pokémon Go loses internet access, you may see an error message stating “You already possess this item” while attempting to complete the transaction.
Fortunately, this is a simple fix: just power off and restart your device, and you'll be able to purchase them without issue when Pokémon Go launches.
My Pokémon trainer refuses to move.
When you walk about, your Pokémon trainer should move around the Pokémon Go map as well; nevertheless, you may discover that they are'stuck' and merely walk on the spot at times.
If your Pokémon trainer doesn't move and you can't access any menus, Pokémon Go has most likely crashed and you'll need to restart the app.
To restart Pokémon Go on Android, touch the Recent applications icon (a square symbol) in the bottom-right of the screen. Scroll through your applications until you locate Pokémon Go, then hit the ‘X' symbol next to its name or swipe to the right.
Double-tap the Home button on an Apple smartphone, then search for Pokémon Go and slide up.
You may then relaunch Pokémon Go, and the issue should be resolved.
When I attempt to capture a Pokémon, Pokémon Go freezes.
There's nothing more aggravating than attempting to capture a Pokémon you've been pursuing for a long time only to have the Pokémon Go app stall and collapse. It may also happen when you're engaged in combat.
If the app becomes unresponsive and you can't enter any menus or the Pokéball you've thrown stops spinning, try turning your data connection off and on again to see if you can get it to function again.
You may do this by activating Airplane mode.
If it fails, you'll have to restart Pokémon Go. Make sure the app is entirely closed, then enable Airplane mode on your smartphone to cut off the internet connection.
Now restart the app and wait till you see the message “No internet connection.”
Turn off airplane mode, and your internet and WiFi connections will be restored. When the Pokémon Go app launches, the Pokémon you were attempting to capture should be securely placed in your Poké bag.
Pokémon Go shows a spinning Pokéball
If you see a spinning symbol of a Pokéball in the top-left corner of the Pokémon Go app, then it means your device is attempting to reach the Pokémon Go servers.
This icon should disappear after a short while, but if it doesn't, head over to the Pokémon Go server status page (described in the step above) to see if the servers are working properly.
Pokémon Go displays “GPS signal not found”
Pokémon Go records your movement via GPS, therefore the app must be connected to the GPS functions on your smartphone in order to know where you are.
Before making the connection, Pokémon Go may display a “GPS signal not detected” notice. However, if that notification persists, you should ensure that your phone's location settings are enabled.
On Android smartphones, you may reach the fast settings menu by swiftly swiping down from the top of your phone twice. You should see an icon with the word ‘Location' beneath it. Check that it is highlighted; if it is greyed out and has a line across it, your location settings are switched off.
You may also enable location services by opening the Settings app, selecting ‘Location,' and ensuring that the toggle is set to ‘On' and the option is ‘High accuracy.'
You could also try an app such as GPS Booster, which helps increase GPS efficiency on Android devices.
On Apple devices, open up Settings, tap on ‘Privacy' then ‘Location Services' and make sure that toggle is switched to green.
Pokémon Go won't open
If you are unable to launch the Pokémon Go app, restart your smartphone and try again. Whether it still doesn't function, there might be server problems; check the Server status page described above to see if that's the case.
If the servers are good but you still can't launch Pokémon Go, go to your phone's app store and search for Pokémon Go. Check to see if you can update the app. If it doesn't work, you may have to remove and reinstall Pokémon Go. Your data should be stored to the cloud, so that when you reopen Pokémon Go, you may sign in and continue your journey.
I can't play Pokémon Go on my rooted or jailbroken smartphone
If you've rooted your Android smartphone or jailbroken your iPhone, Pokémon Go may no longer operate on your device.
This is because Niantic, the developer behind Pokémon Go, has released a new update that stops the game from being played on such smartphones.
Instead, you'll get a notice that says, “This device, operating system, or software is not compatible with Pokemon Go.” If you see this notice, your only option is to either downgrade Pokémon Go to an older version that still allows you to play on rooted or jailbroken devices, or to reinstall your operating system without rooting or jailbreaking it.
Unfortunately, this means that any additional features or benefits gained via jailbreaking or rooting your smartphone will be gone. For Pokémon Go fanatics, this may be a small price to pay.
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